Man With a Van Finsbury Privacy Policy

This Privacy Policy explains how Man With a Van Finsbury collects, uses, stores, and protects personal data relating to our customers and prospective customers in our service area. It is intended to comply with the UK General Data Protection Regulation and related data protection laws. By using our services, requesting a quote, or communicating with us, you acknowledge that you have read and understood this Policy.

This Privacy Policy applies to all Man With a Van Finsbury customers and potential customers in our operating area, including anyone who contacts us to ask about our services, request a quote, make a booking, or otherwise interact with us in relation to our man and van or removal services.

Data Controller

Man With a Van Finsbury is the data controller in respect of the personal data that we collect and process about you in connection with our services. As the controller, we determine the purposes and means of processing your personal data in accordance with applicable data protection laws.

Personal Data We Collect

We collect and process different types of personal data depending on how you interact with us. The categories of data we may collect include:

Identification and contact details: This may include your name, address, service address, billing address, and general location information, as well as contact details such as your preferred communication method.

Service and booking details: This may include the date and time of your booking, pick-up and drop-off locations, access information such as floor number or parking details, description of items to be moved, and any special instructions you provide in relation to the service.

Payment and transaction data: We may collect information about the payments you make for our services, such as the amount paid, payment method, and date of payment. We do not store full card details when payments are processed through third-party payment providers.

Communication data: This includes information contained in your enquiries, messages, reviews, complaints, or feedback, as well as records of communications you have with us by phone, text, messaging services, or other channels.

Technical and usage data: When you visit our website or interact with our online services, we may collect technical data about your device and browsing, including your IP address, browser type and version, time zone setting, and information about how you use our website, such as pages visited and time spent on each page.

How We Collect Your Data

We collect personal data from you directly when you:

Contact us to request information or a quote for our services.

Make a booking or amend an existing booking.

Provide instructions before, during, or after a job.

Provide feedback, leave a review, or make a complaint.

We may also collect data automatically through the use of cookies or similar technologies when you visit our website or interact with our online content, and from third-party service providers who help us process payments or host our website.

Lawful Basis for Processing

We process your personal data only where we have a lawful basis to do so under data protection law. The main lawful bases we rely on are:

Performance of a contract: We process your data where it is necessary to provide our services, respond to your booking requests, manage your booking, and perform our obligations under any agreement we have with you.

Legitimate interests: We may process your data where it is necessary for our legitimate business interests, and where your interests and fundamental rights do not override those interests. This includes managing our business, improving our services, keeping our records up to date, and handling customer queries and complaints.

Legal obligations: We may process certain personal data where it is necessary to comply with legal or regulatory obligations, such as tax and accounting requirements.

Consent: In limited circumstances, we may rely on your consent, for example for certain types of optional marketing. Where we rely on consent, you have the right to withdraw it at any time.

How We Use Your Personal Data

We may use your personal data for the following purposes:

To provide quotes, confirm availability, and manage bookings for our services.

To carry out the man and van or removal services you have requested, including planning routes and logistics.

To communicate with you before, during, and after a job, including confirming details, resolving any issues, and responding to enquiries.

To process payments, manage invoices, and maintain financial records.

To improve our services, understand customer needs, and develop our business.

To maintain internal records and evidence of services provided.

To comply with legal and regulatory requirements, and to respond to lawful requests from authorities.

Data Retention

We keep personal data only for as long as is necessary for the purposes for which it was collected, or as required by law. This generally means:

Booking and service records, including your contact details and job information, are typically kept for a period that allows us to respond to queries, handle any disputes, and comply with applicable tax and accounting rules.

Communication records, such as messages and complaints, are kept for a period that allows us to manage our relationship with you and demonstrate how we have handled issues.

Technical and usage data collected through our website may be kept for a shorter period, depending on the type of data and our legitimate business needs.

When personal data is no longer needed, we will delete it or anonymise it in a secure manner.

Data Sharing and Processors

We may share your personal data with trusted third parties where necessary for the operation of our business and the delivery of our services. These third parties may act as data processors and process data on our behalf, in accordance with our instructions and appropriate contractual safeguards.

Categories of processors and recipients may include:

Payment processing providers that handle customer payments and process card transactions securely.

Website hosting and technical support providers that enable us to operate and maintain our website and online tools.

IT, communication, and administrative service providers that assist in managing our customer records and communication channels.

Professional advisers, such as accountants or legal advisers, where necessary for business or legal reasons.

We may also share personal data where required by law, regulation, or a valid legal request from a public authority.

We do not sell your personal data and do not share it with third parties for their own independent marketing purposes.

Data Transfers

Where personal data is transferred to or accessed from a location outside the United Kingdom, we will ensure that appropriate safeguards are in place to provide an adequate level of protection for your data in accordance with data protection laws. This may include the use of standard contractual clauses or other recognised transfer mechanisms.

Data Security

We take reasonable and appropriate technical and organisational measures to protect personal data from accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. These measures include restricting access to data to those who need it for business purposes, using secure systems where appropriate, and keeping our procedures under review.

Your Data Protection Rights

Under data protection law, you have a number of rights in relation to the personal data we hold about you. These include:

Right of access: You have the right to request confirmation of whether we process your personal data and to obtain a copy of that data, together with certain information about how it is processed.

Right to rectification: You can ask us to correct or complete any inaccurate or incomplete personal data we hold about you.

Right to erasure: In certain circumstances, you can request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected, or where you withdraw consent and no other lawful basis applies.

Right to restriction of processing: You may ask us to restrict the processing of your personal data in certain situations, such as where you contest the accuracy of the data or object to our processing.

Right to object: You have the right to object to processing that is based on our legitimate interests, on grounds relating to your particular situation. We will stop processing your data unless we have compelling legitimate grounds that override your interests, rights, and freedoms, or where processing is required for legal claims.

Right to data portability: In certain cases, you may request that we provide your personal data in a structured, commonly used, machine-readable format, or ask us to transmit it to another controller where this is technically feasible and the processing is based on consent or contract.

Right to withdraw consent: Where we rely on your consent to process personal data, you can withdraw your consent at any time. This will not affect the lawfulness of any processing carried out before you withdrew your consent.

You also have the right to lodge a complaint with the relevant data protection supervisory authority if you believe that your data has been processed in a way that does not comply with data protection laws.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the services we offer. The updated version will apply from the date it is made available. We encourage you to review this Policy periodically to stay informed about how we handle personal data.

This Privacy Policy applies to all Man With a Van Finsbury customers and potential customers in our service area and is intended to provide clear information on how we respect and protect your personal data.