Man With a Van Finsbury Terms and Conditions

These Terms and Conditions set out the basis on which Man With a Van Finsbury provides removal, transport and related services within its service area. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming a booking.

1. Definitions

In these Terms and Conditions, unless the context requires otherwise:

1.1 "Company" means Man With a Van Finsbury, providing removal, transport and related services.

1.2 "Customer" means the individual, business or organisation that books or uses the services of the Company.

1.3 "Services" means all removal, collection, delivery, transport, loading, unloading, packing, handling, and any other related services provided by the Company.

1.4 "Goods" means the items, belongings, furniture, equipment or other property in respect of which the Services are to be provided.

1.5 "Service address" means any collection address, delivery address or other location at which the Services are to be provided.

1.6 "Booking" means any request for Services that is accepted and confirmed by the Company.

1.7 "Working day" means Monday to Friday, excluding public holidays in England and Wales.

2. Scope of Services

2.1 The Company provides man and van, house and flat removals, small office moves, item collections and deliveries, and related transport services within its defined service area and, where agreed, to and from other UK locations.

2.2 The exact scope of the Services for each Booking, including vehicle size, number of operatives, estimated time, and any special handling requirements, will be agreed with the Customer at the time of Booking.

2.3 The Company reserves the right to decline any Booking where the Goods are unsuitable for transport, where access is unsafe, or where the work falls outside of the Company’s normal operational capabilities or legal obligations.

3. Booking Process

3.1 Bookings may be requested by the Customer through the Company’s chosen communication channels. A Booking is not confirmed until the Company has acknowledged the details and issued a confirmation.

3.2 The Customer must provide accurate and complete information at the time of Booking, including:

(a) collection and delivery addresses and any additional stops;

(b) a clear description of the Goods, including any heavy, fragile, or unusual items;

(c) details of access at all locations, including floor levels, lifts, parking restrictions and any special access arrangements;

(d) preferred dates and times for the Services; and

(e) any other information that may reasonably affect the provision of the Services.

3.3 The Company will provide an estimate or quotation based on the information supplied by the Customer. If the information is incomplete, inaccurate or changes on the day of the move, the Company reserves the right to amend the charges or, if necessary, refuse to carry out part or all of the Services.

3.4 Any estimated duration of the Services given at the time of Booking is an estimate only and not a guarantee. Actual time taken may vary due to traffic, access, volume of Goods and other unforeseen circumstances.

4. Prices and Payment Terms

4.1 The Company’s charges may be calculated on an hourly rate, a fixed price, or a combination of both, as specified at the time of Booking.

4.2 Unless otherwise agreed in writing, hourly rates are charged from the time the vehicle and operatives arrive at the agreed collection address until completion of the Services at the final destination, including any waiting time caused by the Customer.

4.3 Any tolls, congestion charges, parking fees, ferry costs, or similar third-party charges reasonably incurred in providing the Services will be payable by the Customer in addition to the quoted price, unless expressly stated otherwise.

4.4 The Company may require a deposit to secure a Booking. The deposit amount and due date will be communicated to the Customer before confirmation of the Booking.

4.5 Unless the Company has agreed credit terms with the Customer in advance, payment of the balance is due immediately upon completion of the Services. The Company reserves the right to request full or part payment prior to the start of the Services.

4.6 Payment methods accepted will be communicated to the Customer. The Company is not obliged to accept any particular method of payment and may refuse payment methods that are not agreed in advance.

4.7 In the case of overdue payments, the Company reserves the right to charge reasonable interest and recovery costs, and to withhold or dispose of Goods in accordance with applicable law until all outstanding sums are paid.

5. Cancellations, Amendments and Delays

5.1 If the Customer wishes to cancel or amend a Booking, the Customer must notify the Company as soon as reasonably practicable.

5.2 The Company may apply the following charges if the Customer cancels a Booking:

(a) Cancellation more than 48 hours before the scheduled start time: any deposit may be refunded or credited at the Company’s discretion.

(b) Cancellation between 24 and 48 hours before the scheduled start time: the Company may retain part or all of the deposit and may charge up to 50 per cent of the estimated price.

(c) Cancellation less than 24 hours before the scheduled start time or where the Customer fails to be present at the agreed time and place: the Company may charge up to 100 per cent of the estimated price.

5.3 If the Customer requests a change of date, time, or scope of Services, the Company will use reasonable efforts to accommodate the request but cannot guarantee availability. Additional charges may apply for amendments.

5.4 The Company reserves the right to cancel or postpone a Booking due to circumstances beyond its reasonable control, including but not limited to severe weather, vehicle breakdown, staff illness, accidents, or public disturbances. In such cases, the Company will seek to rearrange the Services at the earliest mutually convenient time. The Company will not be liable for any indirect or consequential loss arising from such postponement or cancellation.

6. Customer Responsibilities

6.1 The Customer is responsible for ensuring that:

(a) the Goods are properly packed and prepared for transport, unless packing services have been expressly agreed as part of the Booking;

(b) all Goods to be moved are clearly identified and separated from items not to be moved;

(c) all appliances are disconnected, defrosted, drained and secured ready for transport;

(d) access is available at all service addresses, including the provision of keys, lift access and any necessary entry permits;

(e) suitable parking is available for the vehicle at or near each service address in compliance with local regulations; and

(f) any fragile, valuable, or special items are clearly pointed out to the Company’s operatives before loading.

6.2 The Customer must not request the Company to transport any items that are prohibited, dangerous, illegal, or unsuitable for standard removal vehicles, including but not limited to explosives, firearms, gas cylinders, chemicals, flammable substances, perishable foods, live animals, or plants where specific transport conditions are required.

6.3 The Customer is responsible for obtaining all necessary permissions, permits and authorisations for loading, unloading and parking at each service address. Any fines or penalties arising from the Customer’s failure to do so may be charged to the Customer.

7. Company Responsibilities

7.1 The Company will exercise reasonable care and skill in providing the Services and will take reasonable steps to protect the Goods and the Customer’s property during loading, transport and unloading.

7.2 The Company will provide suitable vehicles and operatives to carry out the agreed Services, taking into account the information supplied by the Customer at the time of Booking.

7.3 The Company will comply with applicable UK laws and regulations in relation to the operation of its vehicles, the conduct of its staff, and matters such as driving hours and road safety.

8. Limitations of Liability

8.1 The Company’s liability for loss of or damage to Goods is limited to loss or damage caused by the Company’s proven negligence while the Goods are in its care and control.

8.2 The Company will not be liable for:

(a) loss or damage arising from inaccurate or incomplete information provided by the Customer;

(b) loss or damage resulting from defective or inadequate packing carried out by the Customer or by third parties not engaged by the Company;

(c) loss of or damage to Goods of a fragile nature, including glass, china, mirrors, artwork or electronics, unless the Company has specifically agreed to provide packing or special handling services for such items;

(d) loss of or damage to jewellery, watches, precious metals, cash, important documents, or items of sentimental or extraordinary value, unless such items have been declared in writing and accepted by the Company prior to the move;

(e) pre-existing damage or wear and tear;

(f) indirect, consequential or purely economic losses, including loss of profit, loss of opportunity, or loss of income arising from delay, damage or non-delivery;

(g) any delay or failure to perform caused by events beyond the Company’s reasonable control, including traffic conditions, road closures, adverse weather, accidents or public events.

8.3 The Customer is advised to arrange appropriate insurance cover for the Goods during removal and transit. The Company’s standard charges do not include insurance for high-value or special items unless expressly stated.

8.4 If the Company is found liable for loss or damage arising out of or in connection with the Services, such liability shall be limited, to the maximum extent permitted by law, to the lesser of:

(a) the reasonable cost of repair; or

(b) the current market value of the affected Goods, taking account of age and condition; subject always to an overall cap that may be specified in the Company’s quotation or confirmation.

9. Claims and Complaints

9.1 Any visible loss or damage to Goods should be reported to the Company’s operatives as soon as reasonably practicable and noted on any completion documentation where applicable.

9.2 The Customer should notify the Company in writing of any claim for loss of or damage to Goods, or any complaint regarding the Services, as soon as reasonably possible and in any event within 7 days of the date on which the Services were completed. The notification should provide details of the issue and reasonable evidence of any loss or damage.

9.3 The Company will investigate any properly notified claim or complaint and may request further information, photographs, or inspection of the Goods. The Customer must cooperate with the Company in this process.

9.4 Liability will not be accepted where the Customer fails to notify the Company of a claim within the timescales set out in this clause, unless the Customer can demonstrate that it was not reasonably possible to comply and that notice was given as soon as reasonably practicable.

10. Waste and Environmental Regulations

10.1 The Company operates in accordance with applicable UK waste and environmental regulations. The Company is not a general waste disposal contractor and is not obliged to remove or dispose of waste or unwanted items unless such services have been expressly agreed in advance.

10.2 Where the Company agrees to remove items for disposal or recycling, these will be handled in accordance with applicable waste regulations. Additional charges may apply for such services, which will be explained to the Customer prior to or at the time of Booking.

10.3 The Customer must not present hazardous, restricted or controlled waste for disposal by the Company. Such items include, without limitation, chemicals, oils, paint, gas cylinders, clinical waste, asbestos, and electrical or electronic equipment requiring specialist disposal.

10.4 The Customer remains responsible for compliance with all relevant laws relating to the ownership and lawful disposal of Goods. The Company may refuse to remove or dispose of any items that it reasonably believes may breach these regulations.

11. Parking, Access and Property Damage

11.1 The Customer is responsible for securing suitable parking for the Company’s vehicle at each service address. This may include obtaining visitor permits or paying for pay-and-display bays or other parking facilities.

11.2 The Company will take reasonable care to avoid damage to property, including floors, walls, doorways and staircases. However, the Customer should take sensible precautions, such as protecting floors and removing vulnerable items from tight access routes, particularly in flats, basements or upper floors commonly served by staircases or narrow corridors.

11.3 The Company will not be liable for minor cosmetic damage to paintwork, wall coverings or floor coverings that can reasonably arise when moving large or heavy items through restricted spaces, provided reasonable care has been taken.

12. Time of Arrival and Completion

12.1 Any time of arrival or completion given by the Company is an estimate only and does not form a guarantee.

12.2 The Company will use reasonable efforts to meet agreed times, taking account of normal traffic and working conditions within its service area. The Customer acknowledges the possibility of delays caused by congestion, parking difficulties, loading restrictions, or other factors outside the Company’s control.

12.3 The Company will not be liable for any loss or expense incurred by the Customer as a result of delays, unless such delay is caused by the Company’s wilful misconduct or gross negligence.

13. Subcontracting

13.1 The Company reserves the right to use carefully selected subcontractors to carry out all or part of the Services. In such cases, the Company will remain responsible for the performance of the Services to the Customer, subject to these Terms and Conditions.

14. Data Protection and Privacy

14.1 The Company will collect and process personal information about the Customer for the purposes of handling enquiries, managing Bookings, providing the Services, and administering payments.

14.2 The Company will take reasonable steps to keep personal data secure and will not sell or disclose personal information to third parties except as necessary to provide the Services, to comply with legal obligations, or with the Customer’s consent.

15. General Provisions

15.1 These Terms and Conditions constitute the entire agreement between the Company and the Customer in relation to the Services, unless otherwise agreed in writing.

15.2 If any provision of these Terms and Conditions is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

15.3 The failure or delay of either party to exercise any right or remedy under these Terms and Conditions shall not constitute a waiver of that right or remedy.

15.4 The Customer may not assign or transfer any of its rights or obligations under these Terms and Conditions without the prior written consent of the Company.

16. Governing Law and Jurisdiction

16.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or with the provision of the Services shall be governed by and construed in accordance with the laws of England and Wales.

16.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

By confirming a Booking with Man With a Van Finsbury, the Customer acknowledges that they have read, understood and agree to be bound by these Terms and Conditions.